Privacy Policy

info Introduction

FastlyConvert ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

folder_open Information Collection

File Processing

To complete file conversion, compression, or transcription services, your files are temporarily uploaded to our servers for processing. We use professional FFmpeg engine and Whisper AI technology to ensure high-quality processing results.

• Temporary Storage: Files are stored only during processing and are automatically deleted within 24 hours after completion
• Access Control: Our system processes files automatically with no human access to or viewing of your file contents
• Encrypted Transfer: All file transfers are encrypted via HTTPS/SSL
• On-Demand Deletion: You can contact us at any time to request immediate deletion of your files

Account Information

When you register an account, we collect:

• Email address
• Username (if provided)
• Password (stored encrypted)
• Subscription information

Usage Data

• Conversion count and types (anonymous statistics)
• Browser type and version
• IP address (for security purposes only)
• Access date and time

analytics How We Use Information

We use the collected information to:

• Provide and improve our services
• Process subscriptions and payments
• Send service-related notifications
• Prevent fraud and abuse
• Comply with legal obligations

balance Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our file conversion services, manage your account, and fulfill subscription obligations.
• Legitimate Interest: Analyzing usage patterns to improve our services, preventing fraud and abuse, and ensuring network security.
• Consent: Where you have given explicit consent, such as for marketing communications or optional analytics. You can withdraw consent at any time.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or court orders.

security Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encrypted transmission
• Password hash encryption storage
• Regular security audits
• Access control and permission management
• Automatic backup and disaster recovery

cookie Cookie Usage

We use cookies and similar technologies to improve your experience on FastlyConvert. Below is a summary of the cookies we use:

Essential Cookies

• Authentication token (authToken): Stored in localStorage to maintain your login session. Removed when you log out.
• Language preference: Remembers your selected language across visits (stored in localStorage).
• User settings: Stores your account preferences locally for faster page loads.

Analytics Cookies

• Google Analytics (_ga, _ga_*): We use Google Analytics 4 (Measurement ID: G-KXBLTVEYYH) to understand how visitors interact with our site. These cookies collect anonymized usage data including pages visited, time on site, and referral sources. Duration: up to 2 years.

Payment Processing Cookies

• Stripe (__stripe_mid, __stripe_sid): Set by our payment processor Stripe for fraud prevention and to process payments securely. These cookies are essential for checkout functionality. Stripe is PCI DSS Level 1 compliant.

You can manage cookie preferences through your browser settings. For detailed information about each cookie, see our Cookie Policy.

apps Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (PCI DSS compliant)
• MongoDB Atlas: Database hosting (encrypted storage)
• Cloudflare: CDN and security protection
• Google AdSense: Advertising services and personalized ad delivery

ads_click Advertising and Partners

We use Google AdSense to display advertisements on our website. Google AdSense and its partners may use cookies and similar technologies to deliver personalized ads based on your browsing history and interests.

For more information about Google's privacy practices, visit: Google Privacy Policy

gavel Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data. You can delete your account from Account Settings, or email us at privacy@fastlyconvert.com.
• Right to Data Portability: Request a machine-readable copy of your data.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing.
• Right to Object: Object to processing based on legitimate interests.
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at privacy@fastlyconvert.com. We will respond within 30 days.

schedule Data Retention

We retain your data only for as long as necessary. Account data is retained while your account is active and will be permanently deleted within 30 days after account deletion. Temporary files are deleted as soon as possible after processing, no later than 24 hours.

public International Data Transfers

FastlyConvert operates globally, and your data may be processed in countries other than your own. Our servers are hosted via cloud providers (including services in the United States and Europe). We ensure that any international data transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) where required.

child_care Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

update Policy Changes

We may update this Privacy Policy from time to time. Significant changes will be notified via email or website notice. Continued use of services constitutes acceptance of the updated policy.