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Find answers to common questions and guides

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Getting Started

Learn how to get started with FastlyConvert
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Features

Explore all powerful conversion features
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Troubleshooting

Resolve common issues and errors

rocket_launch Getting Started

  1. Select the conversion type you need (PDF, image, or video)
  2. Drag and drop files to the upload area or click to select
  3. Choose output format and settings
  4. Click the "Convert" button
  5. Download the file after conversion is complete

PDF: Word (.docx), Excel (.xlsx), PowerPoint (.pptx), Images (PNG, JPG), HTML, Markdown

Images: JPG, PNG, WebP, AVIF, BMP, TIFF, GIF, HEIC

Video: MP4, AVI, MOV, MKV, WebM, GIF

Audio: MP3, WAV, FLAC, M4A, OGG, WMA, AAC

Free: Single file up to 10MB

Pro: Single file up to 500MB

Upgrade to Pro for larger file size limits and unlimited conversions.

stars Product Guides

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PDF Tools

Convert PDF to Word, Excel, PPT, images, and more. Supports batch processing and high-quality output.
image
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Image Tools

Convert between multiple image formats with quality adjustment, resizing, and smart compression.
movie
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Video Tools

Convert video formats, adjust resolution, frame rate, and quality. Supports audio extraction and GIF creation.
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Audio Tools

Convert audio formats, extract audio from video, transcribe speech to text with AI-powered accuracy.

build Troubleshooting

  • Check if file size exceeds the limit
  • Make sure file format is supported
  • Check network connection stability
  • Try refreshing the page and re-uploading
  • Make sure file is not corrupted or encrypted
  • Try using a different output format
  • Check if file contains special characters
  • Contact support if issue persists
  • Increase output quality settings
  • Use higher resolution source files
  • Choose lossless formats (like PNG)
  • Pro users can access advanced quality options
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